Refund Policy for Patterns and Replacement of Patterns Digital Goods Refund Policy (PDF-patterns)
Welcome to our ready-made pattern shop! We appreciate your trust and want the process of buying and using our digital products to be as comfortable and understandable as possible.
Important:
Since we only sell digital goods (PDF pattern files) that cannot be physically returned after downloading, the standard refund policy for physical goods does not apply to them.
Please read carefully the specifics of our digital product policy:
1.As soon as you have paid for and downloaded the pattern file (PDF), it is considered received and used by you.
2.We do not provide refunds for downloaded digital patterns. This is due to the very nature of digital goods, which cannot be "returned" unchanged after receipt.
2. Before purchase:
Carefully study the product description: Each pattern on our website contains a detailed description, including the level of difficulty, the necessary measurements, illustrations of the finished product, a list of necessary files (basic pattern, instructions, etc.) and a dimensional grid.
Check the technical requirements: Make sure that you have a device and software for viewing and printing PDF files, as well as a printer capable of printing in A4 format (or A0 if you use a copy center printing service).
Check out the examples:
We provide free examples (test squares) or mini-templates. Before purchasing the full template, be sure to download and print the test page to make sure
that the print scale is set to 100% (without scaling "to fit the page size").
Make sure that all the lines and dimensions of the test square (usually 10x10 cm) are correctly printed on your printer.
Make sure that the file opens on your device.
Responsibility for the choice:
It's up to the buyer to choose the pattern that suits your skills, size, and preferences. We provide all the necessary information for an informed choice.
3. Exceptions (Technical problems):
We understand that sometimes technical failures may occur. If you have any problems downloading the paid file (the link does not work, the file is corrupted, the payment has been completed, but access has not been granted), please contact our support team immediately at info@gigicuts.com gigicutspatterns@gmail.com or via the Feedback Form/Chat https://t.me/gigicuts
We will promptly verify the payment and fix the technical issue by providing you with a working download link. In such cases, there is no question of a refund, as we guarantee the provision of the paid product.
4. Irrevocable reasons:
Change of solution after downloading the file.
The pattern does not meet expectations in terms of complexity, style, or size (provided that the information on the product page was accurate and complete).
Lack of necessary software or equipment for opening/printing PDF.
User errors when printing (incorrect scale settings, printer settings).
The inability to sew a product according to a pattern (a pattern is a tool, the result depends on sewing skills, fabric selection and processing).
Our goal: We strive to ensure that each of our patterns is of high quality, understandable and brings you joy from creativity. We are always open to feedback and are ready to help solve any technical difficulties that arise at the stage of receiving the file.
Replacement of the Pattern is possible only through the user's Personal Account, provided that the pattern has not been downloaded.
For digital goods (patterns), a refund is possible if the pattern has not been downloaded by the buyer. The Law of Georgia "On Consumer Rights Protection" (Document No. 786-Ic dated 06/24/1996, with subsequent amendments).
